#Spectrum mac address activation software

Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants.

The Spectrum brand is powered and innovated by Charter Communications. Knowledge of the cable industry - products and services Telephone, Video, High Speed Data experience 2+ДЄbility to solve problems while working under pressure Knowledge of Spectrum s product information, packaging, pricing and current offers Knowledge of office procedures and Company policies Knowledge of general accounting & billing procedures Proficient knowledge of all four lines of business (Cable, HIS, Telephone, Mobile)

#Spectrum mac address activation software

Work flexible hours and support night or weekend work as needed.Д«uild relationships and work as well with others to resolve problems and handle outside telephony requests.ДЄbility to read, write, speak and understand EnglishДЄbility to prioritize and organize effectivelyДЄbility to use personal computer & software applicationsДЄbility to work independently in group environmentДЄbility to effectively address/resolve customer complaints and issuesДЄbility to work while seated for prolonged periods of time, taking back-to-back callsДЄbility to communicate orally and in writing in a clear and straightforward and professional manner Proficient in the use of applications to activate ported telephone numbers in SOA and methods necessary to address conflicts, cancelled subscriptions and concurrence issues from donor LECs.Д®ffectively communicate with customers and partner departments in a courteous and professional manner. Must have a high level of proficiency and detailed knowledge of telephony operations, and networks as well as experience building, implementing and troubleshooting call features, LNP, and an in depth knowledge of Local Exchange Routing Guide.

Support incoming calls from customers to troubleshoot activation and porting fallout for customers attempting to activate Spectrum Mobile. Responsibilities include analysis and resolution that require customer contact to resolve the failure, provisioning updates, Local Number Portability (LNP) exception handling, and assisting internal teams with customer impacting escalations. The MAC Delivery Coordinator must be able to navigate the various billing systems, provisioning systems and network elements comprising the residential order flows. The MAC Coordinator is responsible for providing wireless service provisoning and support for Residential mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from order validation, billing system access and entry, customer contact and scheduling, order monitoring/escalation, order corrections/exceptions and complete phone activation.ДЄctively and consistently support all efforts to simplify and enhance the customer experience.